FAQ

Are you trading company or manufacturer? 

We are professional manufacturer specialized in outdoorplayground and kindergarten furnture and toys. And we sale our products with our clients directly. 


Can you do OEM and ODM? 

Yes, OEM and ODM are both acceptable. The material, color, style can customize, the basic quantity we will advise after we discuss.


Can we use our own logo? 

Yes, we can print your private logo according to your request. 


How many packaging do you have? 

We have five packages including PE bag, hand bag, zip lock bag, colorful box and white box currently. 


Can you do our own packaging? 

Yes, you just provide the package design and we will produce what you want. We also have the professional designer can help you do the packaging design. 


How many different types of products your company manufactures?

Now we have more than 1,000 products. We have a strong advantage of OEM, just give us the actual products or your idea that you want, we will manufacture for you. 


When can I get the price?

Usually we quote within 8 hours after we get your inquiry.


What’s your MOQ? 

If we have the products in stock, it will be no MOQ. If we need to produce, we can discuss the MOQ according to customer’s exact situation. 


How long is your delivery time?

The general delivery time is 15-30 days after receiving your order confirmation. Anther, if we have the goods in stock, it will only take 1-2 days. 


Do you provide sample ? Is it free? 

If the sample is low value, we will provide the free sample with freight collect. But for some high value samples, we need to collect the sample charge.


Which payment form you can accept? 

T/T, Western Union, PayPal etc. We accept any convenient and swift payment term. 


Which certificate do you have? 

EN71 EN1176 ASTM  BSCI CPSC and so on.


Do you have the test and audit service? 

Yes, we can assist to get the designated test report for product and the designated factory audit report. 


What’s is your shipping service? 

We can provide services for vessel booking, goods consolidation, customs declaration, shipping documents preparation and delivery bulk at the shipping port. 


What’s your tem of the delivery? 

Our ordinary delivery term is FOB Ningbo. We also accept EXW, CFR, CIF, DDP, DDU etc. We’ll offer you the shipping charges and you can choose the one which is the most convenient and effective for you.


Which shipping way can you provide? 

We can provide shipping by sea, by air and by express. 


What’s your after-sale service?

Our quality warranty period is one year. Any quality problem will be solved to customer satisfactions,replace the products by free.  


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